FAQs

What is a Vision Accomplice?

A Vision Accomplice is like a temporary business partner. Together we look at either a specific project, or at your business as a whole and we make make plans for your biggest, brightest vision. As your accomplice, we can shine some light on your blind-spots, fill in your skills or knowledge gaps, or be the super-savvy sounding board you have always wanted.

What is THE Vision Accomplice?

The Vision Accomplice is an occasional online magazine published by Makeness and edited by our CEO, Illana Burk. Each issue is a thematic collage of perspectives and insights on topic relating to the ever-changing landscape of how we interact with out clients – all from some of the brightest bulbs out there. To subscribe click here. If you’re interested in contributing to a future issue, click here.

What is a Project Pathfinder?

Every new project is like journey into the unknown. Project managers can help you manage the moving parts once you have a plan, but what about the time before that? What about the gaping divide between idea and plan? How do you know what the first step should be? Or the second? Or the third? Or the three-hundred-and-seventy-seventh? How do you know the most efficient and cost effective way through the gauntlet so that your brilliant concept is made more brilliant [not less] throughout the building process.

A Project Pathfinder stands solidly by your side – mapping the path ahead, looking out for potholes, anticipating challenges, and making sure that every detail gets the love and attention it deserves so that your brilliant concept comes shining through – just as you envisioned it. To learn more about how we work, click here.

What is Client Experience Management?

Client experience encompasses every single touch that you have with a client, from the moment you meet them to the moment when the last dollar is paid. From communication to customer service, to user-interface and beyond, your clients’ experience is reflected on like souvenirs of an around-the-world trip. It can be a beautiful collection of thoughts, memories, and personal/professional growth that they share with everyone they meet. For more details, click here.

My clients seem happy… how can I tell if they really are?

Take the Client Experience Business Evaluation Quiz! Takes about ten minutes, won’t cost a dime. Click here.