A few days ago, I got to totally gush about how gobs and gobs of you dove in and took the snazzy new Makeness Client Experience Quiz. Here’s one more round of applause for those of you in the cheap seats… confronting the fact that you are leaving people cold is goddamn hard. And brave. And…
Celebrate client on client love.
Valentine’s Day is dumb. We all know that. But, like any other dumb thing, it’s usually only as dumb as you make it. So let’s make it smart instead. Let’s use it to tell our clients how much we love them. And that happens to be something I’m good at. So, I decided to help…
Client Experience Quiz – Part 1: RESULTS! + A snazzy freebie.
Last month, when I relaunched Makeness, MANY of you JUMPED on the chance to learn a little more about how your clients’ experience stacks up. [If you have no idea what I’m talking about, you haven’t missed out. The quiz is totally still available. If you’re reading this on makeness.com and want access, click HERE….
Humanity vs. Professionalism – Why it’s so easy to forget that there are real people behind all the blogging and tweeting and posting.
Raise your hand if you are an online entrepreneur. Now, raise your hand if you are an actual human being. Go ahead. Raise it. I’ll wait. [For some of us, this will be the most exercise we get all day.... lol.] Now, raise your hand if you have, at some point in your career, been…
What does the moment before THE moment feel like?
Today’s post offers a new gift from Makeness. As I continue to explore interesting ways to communicate with you, it occurred to me that those ways shouldn’t feel like you’re being talked at. This got me thinking about what the qualifying indicators should be for a happy interactions [sales or otherwise]. Here’s what I came…
